Frequently Asked Questions- FAQs
How long is my subscription valid?
The Skills app license has a defined duration- in general it is a 5-years license. Subscriptions will renew automatically, unless the subscription is cancelled.
Which payment methods are used?
We use Stripe and Paypal in Europe. All major creditcards are accepted. Safe and Secure. When using Paypal you can also use your banking/checking account.
Will I be able to use Medassist Online offline?
Yes, the download and usb versions can be used offline 24/7. The online version is online only. When there is no high-speed broadband available, we very strongly recommend the offline versions only.
Pricing may be subject to local taxes and VAT. USB includes worldwide shipping. Pricing can change anytime at our discretion and/or during promotions.
Do you offer support or replacements?
Yes, PRO accounts can get support or request replacements by mailing to firstname.lastname@example.org or by phone, see contact info.
Who developed Medassist.online?
Maritime physicians, educational staff and instructional designers with lots of input from seafarers and maritime officers.
Is Medassist.online available in more languagues?
English is the default language, however, we can enable Medassist.online to work with over 45 different languauges, on request.
Can Medassist.online be customized on request?
Yes, company specific features such as an offshore environment, logos and corporate identity are optional.
Can I make suggestions for improvements?
Yes, please do so! We highly value our customers' input.
What if I conduct medical procedures differently?
Sometimes there are many ways to carry out a certain procedure. We base our procedures on the materials that are required onboard ships (usually not the latest or most advanced). We opted for a basic state of art approach that we believe works best for non-medically trained personnel. If, in your opinion, there are incorrect parts or instructions, or you have improvement suggestions, please provide your valuable feedback using the form in contact menu. We are open to suggestions and want to improve Medassist.online continuously.
What about security and privacy?
Is our software safe?
All our software are verified by Microsoft Security Scanner and Valkyrie Comodo and are found safe.
Will there be updates?
There will be content updates as and when STCW requirements change. Technical updates will also be made.
Installation and log-in
Where can I find download instructions for my tablet?
In you confirmation mail and by clicking here >>
Do you have a manual?
Yes, you can download the PDF manual by clicking here >>>
How can I download the MedAssist Online application?
You can download the MedAssist Online application by clicking on the link in your confirmation mail you received. If you did not receive our mail, did you sign up for a download version or online or USB only? Did you check your spamfilter?
MedAssist.online does not run or runs slowly on my device
Please make sure you have fully downloaded the application ONTO your device. Look for the 'Avaialble offline' button in the Articulate library as instructed in the manual. When finished downloading, it should be green. Due to the high amount of HD photo and video, the application will possibly not run or not run smoothly when watching online. Also it will not be available when there is no internet connection or might make the Articulate player crash.
There is no sound playing
MedAssist.online menu's, HD photos and text have no sound. Only the HD video has voice instructions. Please check the volume of your device and make sure sound is ON in Articulate (default). If you stop the video while playing, sound might not be synchronized after re-start. Please start video from beginning to have synchronized sound and video.
How long does it take to download MedAssist.online
Due to the HD photo and video content, the MedAssist.online application's current version has a size of 235 MB. Depending on your internetspeed downloading might take substantial time. You can check progress in the Articulate 'Available Offline' screen when downloading.
How can I contact the support-desk?
You can open a support ticket here >> Please describe precisely what the problem is. Allow 2 business days (max) for our reply.