How long is my subscription valid?
The online and PRO versions are valid for one (1) year. Multi-year subscriptions are valid for a period and terms agreed on. The Personal download is valid for the 'life of device'. Usually subscriptions will auto-renew, unless you cancel the subscription.

Who handles your payments?
We use Stripe and Paypal in Europe. All major creditcards are accepted. Safe and Secure. When using Paypal you can also use your banking/checking account.

Will I be able to use Medassist Online offline?
Yes, the download and usb versions can be used offline 24/7. The online version is online only. When there is no high-speed broadband available, we very strongly recommend the offline versions only.

Pricing may be subject to local taxes and VAT. USB includes worldwide shipping. Pricing can change anytime at our discretion and/or during promotions.

Do you offer support or replacements?
Yes, PRO accounts can get support or request replacements by mailing to or by phone, see contactinfo.

Is the free trial really free?
Yes it is. You can try Medassist Online online 30 days for free. Sign up using the 'Pay with Credit Card' option. Your creditcard will not be charged during the free trial period, but will be charged after 30 days when the trial ends. You can cancel your subscription anytime.
When using your Paypal account to sign up for the free trail you will be charged 1 cent. This is for technical reasons.

Can I cancel my subscription anytime?
Yes, you can cancel your subscription anytime. Please use the cancel button in the 'Contact' menu. Do not forget to also cancel your subscription with Stripe or Paypal directly. Since we do not store your payments information, you will have to cancel yourself, using the information sent to you by Stripe or Paypal when you signed up.